The Residents' Experience Survey program provides vital insights into the quality of services received by older Australians living in aged care.
The Residents' Experience Survey program is funded by the Australian Government Department of Health and Aged Care.
The Australian Government has engaged HealthConsult to lead the independent group that will conduct the Residents' Experience Survey. HealthConsult has partnered with Access Care Network Australia (ACNA) to deliver the survey. Our teams from ACNA, across Australia, will conduct the survey in person at your residential aged care home.
For the first round of Residents' Experience Surveys, interviews commenced in early 2022. More than 37,000 residents have participated each year, across some 2700 Commonwealth Government funded residential aged care homes.
More information can be found on the Residents' Experience Survey website on the Department of Health and Aged Care website.
About our team
Our team are qualified professionals who are trained to create a positive experience and ensure residents receive the support they need during the survey process, but importantly the surveys do not happen in isolation.
Prior to the surveys all participating residential aged care homes were sent a range of materials to help inform residents and staff members about the Residents' Experience Survey program, including how the process works and what information will be collected and why.
These materials include a Resident Guide and posters to display throughout the residential aged care home to help create awareness for this important program.
About our survey approach
Our approach to conducting the survey with residents ensures it is both inclusive and sensitive to the needs of residents. This approach includes:
- Using highly trained team members who have undergone specific training for this task
- Ensuring residents are informed prior to our arrival so there are no surprises or confusion
- Ensuring consent is obtained prior to any surveys taking place
- Ensuring confirmed assent is given, which involves the initial and ongoing willingness of the participants themselves to participate.
Additionally, team members are trained to stop the survey immediately should they detect any signs of stress.
The third round of Residents' Experience Surveys commenced in February 2024 and will conclude by 31 October.
A comprehensive explanation of the program and an array of helpful resources can be found on the Residents' Experience Survey page on the Department of Health and Aged Care website.